Refund Policy
Last updated: 12 October 2025
Effective date: 12 October 2025
Operator: XetaBytes Digital LLP (“XetaBytes”, “we”, “us”, “our”), owner and operator of instacollabs.com (the “Platform” or “Service”).
Official contact for all refund, billing and payment matters: contact@xetabytes.com (the single, official email).
Summary (plain): All fees, charges and payments made through the Platform are final, non-refundable and non-exchangeable, except where XetaBytes provides a written, signed waiver. Before making any payment you must read and accept the Terms & Conditions and this Refund Policy.
1. Scope & Applicability
This Refund Policy governs all monetary transactions and charges processed by or through the Platform, including without limitation:
- Creator onboarding fees (barter-only and barter+paid options), subscription or plan fees, premium listings,
- Managed services, campaign-creation or consultancy fees;
- Marketplace service fees and administrative charges; and
- Any amounts collected by XetaBytes via third-party payment processors, gateways, wallets or other payment services.
This Policy applies to all Users (Creators, Brands, agencies, partners and third parties) who make or receive payments connected with the Platform.
2. Core Rule — Finality of Payments
2.1 No Refunds / No Exchanges. Except where XetaBytes expressly agrees in a written instrument signed by an authorized XetaBytes representative, no payment, fee or charge is refundable, returnable, exchangeable or convertible into another product/service or monetary value for any reason, including but not limited to dissatisfaction, campaign cancellation, Brand non-payment to a Creator, account suspension/termination, technical failures, third-party outages, force majeure, or disputes between Users.
2.2 Onboarding fees. Creator onboarding fees (₹99 and ₹149) are non-refundable and non-transferable, collected to cover verification, onboarding and platform integrity costs.
2.3 Limited, written exceptions only. Any exception to the no-refund rule requires an express, written authorization signed by an authorized XetaBytes representative; casual assurances, chat messages, or support responses do not constitute approval.
3. Relationship Between Brands and Creators; XetaBytes’ Role
3.1 Contractual separation. XetaBytes is a marketplace operator, consultant and facilitator only. Unless XetaBytes confirms otherwise in a separate written agreement, all payments for campaigns and contractual obligations arising from Brand-Creator relationships are strictly between the Brand and Creator. XetaBytes is not the payer, guarantor or escrow agent for Brand obligations.
3.2 No liability for Brand non-payment. XetaBytes will not assume liability for Brand non-payment to a Creator except where an explicit, written agreement states otherwise.
4. Third-Party Payment Processors & Processor Rules
4.1 Processor policies. Payments routed through third-party processors remain subject to those providers’ rules and procedures. Where a payment processor’s rules require certain actions (for example, provisional reversals), XetaBytes will comply with the processor’s rules but remains entitled to enforce this Policy, including seeking recovery from the payer.
4.2 No override of Platform policy without written consent. A payment processor’s provisional reversal does not automatically create a refund entitlement against XetaBytes; final disposition is subject to this Policy and any written directions from XetaBytes.
5. Chargebacks, Reversals & Recovery
5.1 Defending chargebacks. XetaBytes will contest chargebacks and reversals where it reasonably believes charges were valid and authorized. The initiating payer is responsible for any chargeback fees, investigation costs, administrative penalties, and recovery expenses resulting from an unjustified reversal.
5.2 Recovery & remediation. If a chargeback or reversal is resolved in XetaBytes’ favor, XetaBytes may recover the disputed amount plus administrative fees, interest and collection costs from the User. XetaBytes reserves the right to suspend or terminate accounts and withhold access or services pending resolution and recovery.
5.3 Account consequences. Initiating fraudulent or unjustified chargebacks may result in suspension, account termination and civil or criminal recovery actions.
6. Cancellation & Request Procedure
6.1 How to submit a request. All cancellation, refund or billing-related requests must be submitted in writing to contact@xetabytes.com with full transaction details (date, amount, transaction ID, account email/handle and a clear explanation). Submission of a request does not create entitlement to relief.
6.2 Discretionary relief only. Any refund, credit, reversal, or other remedial payment is discretionary and may be provided solely by an express written instrument signed by an authorized XetaBytes representative. XetaBytes may impose administrative fees for processing any such request.
6.3 Time to file billing error claims. To allow timely investigation, notify XetaBytes of any alleged billing error within 30 days of the transaction date. Late notifications may be refused.
7. Processing Period, Tolling & Cooperation
7.1 120-day Processing Period. All refund, billing and chargeback disputes are subject to the internal dispute resolution process set out in our Terms & Conditions. XetaBytes shall have a minimum 120 calendar days (the “Processing Period”) from receipt of a written dispute to investigate, request supporting documents, and respond.
7.2 Tolling. Statutes of limitation and similar deadlines for initiating proceedings are tolled for the Processing Period to permit internal resolution. Except for emergency injunctive relief, Users agree not to initiate litigation or arbitration until the Processing Period has expired.
7.3 User cooperation. Users must cooperate promptly with XetaBytes’ investigation, including providing requested documentation, correspondence, and third-party evidence. Failure to cooperate may result in denial of the request.
8. Billing Errors & Administrative Corrections
8.1 Investigation. XetaBytes will investigate credible claims of manifest billing errors. If XetaBytes determines an administrative error occurred, XetaBytes may, at its discretion, apply a correction or administrative credit. Such corrections are remedial and do not undercut the no-refund policy.
8.2 Proof of error. Users must submit detailed evidence of the alleged error. Administrative corrections are subject to verification and XetaBytes’ final determination.
9. No Exchanges; Non-Convertible Purchases
9.1 No service swaps. All purchases, upgrades, add-ons, credits, and paid services are non-exchangeable and not convertible into other products or cash, except by written agreement of XetaBytes.
10. Fraud, Abuse & Recovery Rights
10.1 Anti-fraud measures. XetaBytes reserves the right to take corrective action (including suspension, termination and monetary recovery) where it suspects fraud, abuse, manipulation, duplicate payments or attempts to circumvent this Policy.
10.2 Recovery costs. XetaBytes may recover collection costs, legal fees, administrative charges and interest from Users responsible for fraud or chargeback losses.
11. Taxes
All fees and charges are exclusive of applicable taxes, duties and levies. Users are responsible for any tax liabilities arising from payments. If XetaBytes issues a discretionary refund, it may be processed net of any non-reclaimable taxes or duties.
12. Evidence of Consent & Transaction Records
12.1 Clickwrap and records. To maximize enforceability, XetaBytes requires affirmative acceptance of the Terms & Conditions, Privacy Policy and this Refund Policy (clickwrap) before completing any transaction. XetaBytes will maintain logs evidencing the exact content presented, timestamps, IP addresses, device metadata and the acceptance action.
12.2 Supporting documentation. Users should retain their receipts, confirmations and any campaign documentation; XetaBytes will request such documentation during investigations.
13. Exceptions — Written Authorization Only
13.1 Written waiver required. Any deviation from this Refund Policy (including partial refunds, credits or exchanges) requires an express written waiver signed by an authorized XetaBytes representative and issued from contact@xetabytes.com. No other communications bind XetaBytes.
14. Amendment, Governing Law & Enforcement
14.1 Changes. XetaBytes may amend this Refund Policy at any time by posting an updated version on the Platform. Material changes will be reflected by the “Last updated” date. Continued use after posting constitutes acceptance.
14.2 Governing law & dispute resolution. This Policy is governed by the laws of India. Disputes are subject to the dispute-resolution provisions in XetaBytes’ Terms & Conditions (including the Processing Period and arbitration provisions) and XetaBytes reserves the right to seek urgent or interim relief in courts in New Delhi where necessary.
14.3 Severability. If any term is found invalid or unenforceable, the remainder of the Policy remains effective to the fullest extent permitted by law.
15. User Acknowledgement — Pre-Transaction Notice
Pre-payment confirmation (example):
By clicking “Pay” you confirm that you have read, understood and accepted InstaCollabs Terms & Conditions and Refund Policy. You acknowledge that all fees paid are final, non-refundable and non-exchangeable except where XetaBytes issues a written waiver signed by an authorized XetaBytes representative. For billing or refund inquiries contact: contact@xetabytes.com.
16. Contact
All refund, billing and payment communications and formal requests must be sent only to: contact@xetabytes.com. XetaBytes will acknowledge receipt and may request additional documentation as part of its Processing Period investigation.
Important legal reminder: This Policy is drafted to be strongly company-favouring and to include operational measures that improve enforceability. No policy can guarantee absolute immunity from legal challenge. XetaBytes should have this Policy and the associated onboarding/checkout workflows reviewed by Indian corporate, payments and consumer-law counsel prior to publication and enforcement.